Job Description

**Job Summary and Responsibilities** This job is responsible for working in conjunction with a provider/interdisciplinary team to provide outreach services to patients with identified social, behavioral health, or mental health needs. An incumbent works in the field in a variety of settings, including physician clinics, patient homes, and the Emergency Department of the Virginia Mason Franciscan Health (VMFH) hospitals to provide linkages for the various health care and social needs of the enrolled patients. Work is focused on: 1) establishing effective relationships and guiding the patient/caregiver through the health care system, working to eliminate barriers that might otherwise adversely impact patient care/outcomes; 2) assisting in the coordination of efforts with the medical team to facilitate continuity of care and enhance patient satisfaction; 3) providing general education/training designed to promote self-awareness and reinforce/maximize patient/caregiver self-management skills/tools/resources; and 4) facilitating access to support services, community resources and primary care for enrolled patients and tools for self-management support. Focused on the most vulnerable populations, work is accomplished through effective coaching, patient/family education and planned follow-up activities, with an incumbent providing information/guidance to the patient/family for effective care transition and to reinforce the need for active participation in maximizing overall health. Work requires excellent customer service skills with the ability to establish positive relationships with patients, in-person and over the phone, along with exceptional listening skills, excellent verbal and written communication skills, and an understanding of resources and available community support. **Job Requirements** + One year of healthcare and/or community-based work experience that would demonstrate attainment of the requisite job knowledge/abilities. + Post-secondary community health worker training is preferred. + Certification/licensure as an MA, CNA, HHP or LPN is preferred. **Where You'll Work** Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area. Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care. We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose. **Pay Range** $20.91 - $29.54 /hour We are an equal opportunity/affirmative action employer.

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Work experience placement,

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