Summary:
Leads and manages the day-to-day operations of the contact center, ensuring exceptional customer service, appropriate triage routing, and alignment with Workforce Solutions performance standards.
Key Responsibilities:
· Supervise and support a team of Triage Specialists
· Monitor call volumes, appointment activity, and triage quality
· Track KPIs such as average handle time, customer satisfaction, and WAVE accuracy
· Coordinate with the specialized units for issue escalation and staff updates
· Facilitate training, coaching, and quality assurance
· Serve as the point of contact for regional leadership and career office coordination
Pet Ambassador Sales Representative Location Largo, FL : Sales Representative We are currently seeking a seasoned Salesperson to join our team! We are looking for someone who seeks more than base pay. This position will receive $16-$17 during training period and after...
...You are eager to learn and can take constructive criticism without getting offended. You will be trained on how to transform floors in garages, basements, warehouses, etc. Floor coatings experience is required for Lead positions. You will be trained in the art...
A telecommunications marketing company in San Francisco is seeking an Entry Level Account Manager. This role involves executing promotional events, managing key accounts, and developing sales presentations. Candidates should have a Bachelor's degree and possess strong communication...
DescriptionThe Biosolids Operator is responsible for the safe, efficient, and compliant operation of biosolids drying equipment at a wastewater treatment facility. This role involves monitoring system performance, conducting routine maintenance, managing material inputs...
...Job Title Banquet Event Server Phoenix Company The Party Staff, Inc. Location Event assignments take place throughout the greater Phoenix area, including Downtown Phoenix, Scottsdale, Tempe, Mesa, Chandler, Glendale, Paradise Valley, and surrounding resort...