Job Description

Overview:
Strong Spas is seeking a dynamic and strategic E-Commerce Manager to oversee all aspects of our online sales channels. This role is responsible for managing e-commerce platforms, optimizing product performance, expanding into new markets, and ensuring a consistent and compelling brand presence across all digital marketplaces.

The ideal candidate has a proven track record in managing online retail operations, strong analytical skills, and a deep understanding of marketplace dynamics, SEO, PPC, and fulfillment strategies.

Key Responsibilities:

• Oversee and optimize Strong Spas’ presence on major online marketplaces such as Wayfair, Sam’s Club, Costco, and others as needed.

• Lead and manage the E-Commerce team, providing clear direction and support.

• Ensure product listings are aligned with market trends and customer demands.

• Develop and deliver regular reports on marketplace performance and KPIs.

• Identify and pursue opportunities to expand into new territories and retail accounts.

• Drive improvements in online sales, ROI, product ratings, and customer satisfaction.

• Monitor and respond to marketplace alerts and proactively optimize SKU performance.

• Analyze industry trends, competitor activity, pricing, and promotional offers.

• Execute effective SEO strategies, PPC campaigns, and A/B testing to maximize visibility and conversion.

• Maintain brand registry and ensure compliance across all online channels.

• Collaborate cross-functionally with marketing, product, and operations teams to ensure consistent brand messaging and seamless customer experience.

• Manage vendor relationships and work closely with partners to enhance product offerings and execution.

Qualifications:

Education & Experience:

• Bachelor’s degree in Business Administration, Marketing, E-Commerce, or related field.

• Minimum 5 years of experience in online retail and e-commerce management.

• At least 2 years of experience managing online marketplaces (e.g., Wayfair, Amazon, Costco, etc.).

Technical Skills:

• Proficiency in Microsoft Office Suite and Google Workspace.

• Experience with 3rd-party e-commerce tools and platforms.

• Skilled in analyzing large datasets using Excel or similar tools.

• Strong understanding of PPC, SEO, dropshipping, and fulfillment strategies.

Personal & Professional Attributes:

• Detail-oriented and results-driven with a proactive mindset.

• Highly adaptable in a fast-paced, evolving environment.

• Strong organizational and time management skills.

• Professional, timely communication with internal and external stakeholders.

• Experience working with vendors on product development and iteration.

Why Join Strong Spas?
Be part of a growing, innovative company at the forefront of luxury spa manufacturing. You’ll have the opportunity to shape our e-commerce strategy, work with leading retail partners, and make a direct impact on our growth and success.

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