Job Description

Description We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies. Responsibilities: - Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution. - Escalate complex technical problems to higher-level support teams or system administrators when necessary. - Configure and set up workstations, printers, and mobile devices for end-users. - Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365. - Maintain detailed documentation of issues, solutions, and updates within the ticketing system. - Assist with the inventory management of IT equipment and participate in system updates and rollouts. - Provide exceptional customer service and communicate effectively with users to address their technical concerns. Requirements - 1-3 years of experience in IT support or help desk roles. - Proficiency in Windows operating systems, Microsoft 365, and fundamental networking concepts. - Strong problem-solving skills and the ability to provide excellent customer service. - Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk is highly desirable. - Basic troubleshooting experience with Active Directory and Windows 10. - CompTIA A+ or an equivalent certification is preferred. - Effective communication skills and the ability to work collaboratively within a team. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work,

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