Job Description

Description We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas, within the manufacturing industry. This is a Contract-to-Permanent position that offers the opportunity to contribute to the effective resolution of technical issues and provide exceptional user support. The ideal candidate will demonstrate technical expertise, strong problem-solving abilities, and a proactive approach to managing and improving IT systems. Responsibilities: - Prioritize and manage the help desk queue to ensure prompt attention to critical business production issues. - Collaborate with team members to address hardware and software concerns, escalating complex problems to higher-level technicians or vendors when necessary. - Administer and maintain user accounts, permissions, and system access rights while ensuring compliance with organizational security policies. - Assist end users with system access inquiries, password resets, and adherence to security procedures. - Analyze documented resolutions and trends to identify opportunities for improving issue prevention. - Perform hands-on troubleshooting, including software installation, hardware upgrades, and system configuration. - Coordinate resources for video conferencing, loaner equipment, and conference room reservations. - Maintain inventory control for technology equipment and ensure accurate tracking of assets. - Develop user-friendly guides and frequently asked question documents to enhance end-user experience. - Support IT projects by conducting research, collaborating with the networking team, and ensuring project timelines are met. Requirements - Bachelor's degree in IT or a related field preferred; relevant work experience may be considered as a substitute. - Minimum of 2 years of experience in a high-volume, technically complex help desk environment. - Proficiency in Windows operating systems, including Windows 7, Windows 10, and Server 2016. - Experience with Active Directory for user password management and system administration. - Familiarity with Microsoft Office applications and email systems, such as Outlook 2016. - Strong knowledge of computer hardware, including laptops, printers (preferably HP and Zebra), and troubleshooting wireless implementations. - Technical certifications such as A+ or Network+ are highly desirable. - Excellent communication skills, both written and verbal, with the ability to interact effectively across all levels of the organization. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work, Work experience placement, Work at office,

Similar Jobs