Knowledge, Skills, and Abilities (KSAs)
Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences.
Ability to influence the direction of projects.
Ability to identify stakeholders and manage communications to achieve consensus and collaboration
Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions
Ability to make recommendations on issues that affect the direction of business systems and business processes.
Ability to develop, monitor, and communicate changes to project scope, project plans, timelines, status, issues, and risks for complex projects.
Ability to resolve more complex problems working with senior management.
Ability to exercise judgment and discretion in establishing, applying, and interpreting policies and procedures.
Ability to establish and maintain effective working relationships with agency personnel, vendor staff, and external stakeholders, when applicable.
Required/Desired Skills| Skill Required /Desired Amount of Experience | |||
| Experience collaborating with program leadership, Program Manager, and vendor teams to understand modernization objectives and strategic goals. | Required | 5 | Years |
| Experience gathering, documenting, and validating business requirements, including functional and non-functional requirements, | Required | 5 | Years |
| Experience conducting business process modeling to support process improvement and system design | Required | 5 | Years |
| Developing business cases, user stories, and use cases to support solution design, and implementation, maintaining alignment with business needs | Required | 5 | Years |
| Facilitating requirements workshops, interviews, and focus groups with stakeholders and subject matter experts (SMEs). | Required | 5 | Years |
| Participating in the development and review of solution designs to ensure business requirements are met | Required | 5 | Years |
| Tracking and managing changes to business requirements throughout the project lifecycle, updating traceability artifacts as needed. | Required | 5 | Years |
| Supporting change management and training efforts | Required | 5 | Years |
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