Job Description

Text 6628 to 260-305-2465 to Quick Apply for this Practice Manager opportunity!

Our Mission at Meridian Health Services is to close the gap on access to Whole-Person Healthcareby expanding locations and services so that all people in underserved communities can get quality treatment. You can be a part of our vision to be a leader in the integration of physical, mental and social health to make a real difference in the lives of others!

You are the dynamic, professional Practice Manager we are looking for. At our Fort Wayne office located on Lake Ave, you will provide leadership and administrative management to practice operations for our primary and behavioral medical practice. This position includes office-level leadership through planning, developing, and organizing the workflow; directing and evaluating the activities of the practice; managing the financial performance and promoting the practice within Meridian Health Services, as well as the greater medical community. The position acts as primary point of contact responsible and accountable for the coordination and communication of information within the practice, among other practices, and to administration.

Our commitment to whole person healthcare and your desire to help change our communities for the better will make us an amazing Team!

Practice Manager Key Responsibilities:

• Overseeing the day-to day operations of the practice location(s)
• Provide and/or facilitate office and support staff functions.
• Assist with the administration of Meridian policies and procedures, assuring compliance at the practice level.
• Assist in the development of policy and procedures to improve patient care and utilization of clinical resources.
• Maintain providers daily schedules to meet productivity levels
• Regularly review productivity standards and make staffing adjustments as needed.
• Coordinates with Operations Coordinators for staff compliance with productivity standards, documentation expectations, CANS/ANSA completions, completing timely and accurate treatment plans and compliance with appropriate providers for insurance payer sources
• Ensure timely scheduling of all requests for emergent evaluations/medication reviews
• Provide staff with the tools that are needed to complete day to day responsibilities
• Ensure proper medication management/administration procedures are developed and followed. Troubleshoot medication problems that may occur.
• Call pharmacies to communicate providers concerns and/or check on prescriptions unavailable to our consumers
• Keep Medical Director and Vice President informed of all concerns or problems that occur in the Medical Services Department that involve his/her immediate staff. Communicate any and all changes that effect Medical Services.
• Serve on committees as department representative
• Carries out supervisory responsibilities for direct reports including interviewing, hiring, and training employees, performance appraisals and addressing performance concerns.
• Complete payroll functions for all line staff including approving paid time off and expense/professional development requests.
• Assures training and orientation of all administrative staff, and ensures that the team maintains a service oriented atmosphere with the patients, the public, and the other staff members.
• Track licensure requirement for all staff members.
• Maintain effective feedback mechanism with staff in order to enhance work processes, promote employee understanding, and employee engagement.
• Assist staff in resolving operational problems/concerns.
• Participate in monthly Medical Staff meetings as needed.
• Attend supervision meetings with the Regional Manager as needed.
• Provide data required to document the experiences at the practice(s).
• Assisting Senior Management in achieving the Health Center’s operational and budgetary goals. Closely monitor financial practice data, facilitate interpretation, distribution and communication of financial performance / results and drive improvements
• Promote a patient-centered environment and facilitates programs and processes that meet patient needs.
• Maintains the practice philosophy for attracting new patients and retaining existing patients.
• Facilitates resolution of patient problems that doctors/providers or other staff members cannot finalize.
• Adheres to established quality principles and standards established by the Health Center.
• Provide care model leadership, identify and help develop clinical and other staff team building to insure productive staff and that clinical staff performs at the top of their license
• For Primary Care: Participate in physician onboarding
• Insure overall practice compliance, regularly monitor actions to insure compliance and take immediate steps to correct any non-compliance or at-risk practices
• Other duties as assigned

We are seeking Practice Manager candidates with the following qualifications:

• Bachelor’s degree in Health Management, Business Management, or Health Care related field; Employees currently in role may have substituted experience for education level
• A minimum of 2 years of experience with a strong management background required; 5 years preferred
• Certified Physician Practice Manager (CPPM); Medical Group Management Association (MGMA); or Certified Administrator of Physician Practice Management (CAPPM) Certification(s) preferred.
• Valid driver’s license, a driving record meeting Meridian's driving policy, reliable transportation, and proof of auto insurance required

Meridian Health Services provides the following benefits to Practice Managers:

• Unique Mission – Innovative leader in integrated care and whole person health
• Generous PTO
• Opportunities for advancement
• Comprehensive Benefit Package
• 401k with Company match
• Professional development funds for Licensure and Continuing Education
• Personal Wellness and Financial Wellness Programs
• Merit based pay compensation plans
• Work-life harmony

Drug screen, TB test, extensive background check, and fingerprinting are required of all Meridian employees. Meridian Health Services recommends that all individuals who join Meridian have a flu shot and Covid vaccination to further protect our staff and the patients we serve. We also adhere to Covid-related protocol including wearing masks, social distancing, and sanitizing.

Meridian Health Services is an Equal Opportunity Employer (M/F/D/V) and also participates in E-Verify.

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